iEnergizer has established superior capabilities to support Global and Domestic call center operations. Our center is a hub of excellence to design, develop and provide a wide range of solutions across the globe to expertise various sectors, both International and Domestic, catering to the specific needs of the companies who are looking at global outsourcing to meet the challenges of the new age. Apart from exploring the international front, iEnergizer is also committed in providing quality and value based services within India as well, aiming to establish a benchmark of expertise across the global market.

OUR OFFERINGS

   •       Banking & Financial
   •       Telecom
   •       Consumer Durables & Home Appliances
   •       Satellite Communications
   •       Automobiles Pre-sales and after - Sales Support
   •       Online Games support

Banking & Financial

iEnergizer offers a wide range of services in Banking & Financial domain and is currently providing support to a leading nationalized bank of India along with offering transaction processing/back end support to world’s leading bank for their all India credit card operations.

Support Details:

   •  Transaction Services which includes Data Capturing, Application Processing, Financial remittance,
        reconciliation & related processing services
   •  Customer Support Services which includes assistance & processing more than 210 different types of
        activities including all inbound and outbound communications
   •  Investigation and dispute handling
   •  Mail handling unit
   •  End to end card solution
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Telecom

Ground Breaking Technologies and solutions have redefined the telecom business in India This has further accelerated their business dramatically in India has now detonated a new expansion enhancing customer service support, keeping in mind the cost and risk reduction factors, along with increased profitability.

iEnergizer provides world class customer service, Technical & Sales support to reputed clients through variety of Inbound/outbound and E-mail activities.

Current services are provided for India’s topmost telecom company and world’s leading mobile devices manufacturing company across India.

Support Details:

   •  Tele-marketing: Promotion, up sell and cross sell of new features/services like caller tunes, etc
   •  New account set up
   •  Processing booking confirmations receipts after freezing sale with customer
   •  Registration of the customer as per the details
   •  Outbound welcome calls to customers post activation of services
   •  In bound Customer support for Handset and Accessories related queries
   •  Inbound/Outbound Technical support
   •  Coordination with Service Centers for repair/service/warranty issues
   •  E-mail support
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Consumer Durables & Home Appliances

iEnergizer’s One Stop Solution provides integrated and customized solutions to the booming stepped up consumer market in India. We provide simple to high-end tech support including customer service, product feature/services support and troubleshooting with an exceptional experienced pool of resources, which specializes in providing multi – lingual support (covering all major regional languages)

iEnergizer currently provides support to a leader in Consumer durables and home appliances industry in India. The client is world’s digital leader and is a leading manufacturer. Besides, iEnergizer operates the sales & promotional campaign for a leading water purifier manufacturing company in India.

Support Details:

Inbound Support

   •  General customer queries & product related issues
   •  Technical support on all products
   •  Handling Pre-sales enquiry
   •  Assisting in coordinating with Service Center requests

Outbound Support

   •  Happy Calling and Customer surveys
   •  Technical escalations
   •  Market communication & Sales Survey and Data capture – This involves follow ups with Dealers/retailers
        and data collection.

Sales Support:

   •  Outbound calls for lead generation and sales
   •  Onsite demonstration and support coordination
   •  SMS services
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Satellite Communications

iEnergizer provides helpdesk services to its V-SAT customers including important users like Air force, Navy, ISRO which can mean a lot to the banks as they directly affect ATM machines and need to be brought up in no time. Our people have to ensure that every complaint is assigned to the appropriate department and needs to be closed in the stipulated SLA.

The client is the global leader in providing broadband satellite networks and services for large enterprises, governments, small businesses, and consumers.

Support Details:

   •  Inbound helpdesk services (which includes Technical assistance related to virtual satellite links)
   •  Outbound Services for follow-ups and coordination with field engineers & customers.
   •  Other back end services like E-mail, etc
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Automobiles Pre-sales and after - Sales Support

iEnergizer provides all India support to one of the world’s largest automaker providing round the clock support to attend to customer complaints and provide any information related to their products and services. A variety of Inbound/outbound and back - end activities are offered by the team at iEnergizer.

Support Details:

   •  24 * 7 Inbound Customer Service
   •  Breakdown assistance and general queries
   •  Complaint Handling and follow – ups (Outbound)
   •  Follow-ups on Test drive etc.
   •  Customer satisfaction survey
   •  Marketing and Lead generation.
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Online Game Support

iEnergizer’s expertise goes beyond 8 years of experience in handling online games support for reputed game developing and publishing companies’ world wide. In addition to it’s global support, iEnergizer provides support to India’s leading online gaming company through a variety of services which primarily includes the following.

   •  Inbound customer support,
   •  Technical support,
   •  E-mail support
   •  Organizing events & monitoring the game servers.
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